768bt Responsible
Gaming Commitment

Self-exclusion is one of the most powerful tools available to players who feel their gambling is getting out of hand. When you self-exclude on 768bt, your account is blocked from all gaming activity for the full duration of your chosen exclusion period — no exceptions, no early reversals.

How to Self-Exclude: You can request self-exclusion at any time by emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and your preferred exclusion period. Our team will process your request within 24 hours. You may also initiate self-exclusion directly from your account settings under the "Responsible Gaming" tab.

Available Self-Exclusion Periods: 768bt offers the following exclusion durations — 6 months, 12 months, 24 months, 5 years, and permanent (indefinite) exclusion. We recommend choosing a period that genuinely reflects your needs. If in doubt, choose longer.

What Happens During Self-Exclusion: During your exclusion period, your account will be completely suspended. You will not be able to log in, make deposits, place bets, or access any gaming content. Any pending withdrawals will be processed and returned to your registered payment method. If you have a remaining balance, it will be held securely and returned upon the expiry of your exclusion period or upon confirmed account closure.

Marketing During Self-Exclusion: As soon as your self-exclusion takes effect, 768bt will immediately remove you from all marketing and promotional contact lists. You will not receive emails, SMS messages, or any other promotional communications from 768bt for the entire duration of your exclusion and beyond, unless you explicitly opt back in after the exclusion period has fully expired.

Returning After Self-Exclusion: If you applied a time-limited exclusion and wish to return to 768bt after the period has expired, you may contact [email protected] to reactivate your account. A mandatory 48-hour reflection period applies before reactivation is confirmed. Permanent self-exclusion cannot be reversed — this is by design.

Problem gambling does not always look the way people expect. It rarely starts as a crisis — it often begins as harmless entertainment that gradually consumes more time, money, and mental energy than a person intends. Recognising the warning signs early is the most effective way to prevent a manageable concern from becoming a serious problem.

The following are recognised indicators that gambling may be crossing the line from entertainment into a harmful pattern. These signs can apply to your own gambling or to the behaviour of someone close to you.

Financial Warning Signs: Spending more on gambling than originally planned; borrowing money from friends or family to fund gambling; neglecting essential expenses such as rent, utilities, or food in order to gamble; chasing losses by placing larger or more frequent bets than usual; hiding financial transactions related to gambling from family members.

Behavioural Warning Signs: Feeling restless, irritable, or anxious when not gambling; becoming preoccupied with gambling — planning the next session, replaying recent sessions, or thinking about gambling during unrelated activities; making repeated unsuccessful attempts to reduce or stop gambling; gambling as a way to escape stress, anxiety, depression, or difficult life circumstances.

Relationship and Social Warning Signs: Lying to family members, friends, or employers about how much time or money is spent on gambling; withdrawing from social activities and relationships in favour of gambling; neglecting work, study, or family responsibilities due to gambling; experiencing significant relationship conflict as a direct result of gambling behaviour.

If you recognise any of these signs in yourself, please know that help is available and that reaching out is a sign of strength, not weakness. Contact 768bt's responsible gaming support team at any time via [email protected] — or contact one of the professional support organisations listed in the Support Resources section below.

If you feel that gambling is becoming a problem — for yourself or for someone you care about — please do not wait. Support is available right now, and early action makes a meaningful difference. The following resources are available to players in Bangladesh and internationally.

768bt Responsible Gaming Team: Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us by emailing [email protected] with the subject line "Responsible Gaming Support". We will respond within 4 hours and connect you with appropriate tools and resources. All communications are treated with complete confidentiality.

Gamblers Anonymous: Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Meetings are available worldwide and online.

GamCare: GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling. Their helpline and online chat service are available around the clock and are free to use. GamCare also provides resources for family members and friends of people with a gambling problem.

BeGambleAware: BeGambleAware offers free, confidential information, advice, and support to anyone experiencing gambling-related harm. Their resources include a self-assessment tool, a treatment finder, and a free helpline operated by trained advisors.

National Problem Gambling Helpline: The National Problem Gambling Helpline (USA, +1-800-522-4700) provides 24/7 crisis support, information, and referral services for people affected by gambling disorder. Although based in the US, their helpline accepts calls and online chat from international callers.

Family and Community Support: If a family member or friend's gambling is affecting you, you are not alone and you deserve support too. GamAnon and Gam-Anon International provide peer support specifically for family members and friends of people with gambling problems. Speaking to a trusted community leader, doctor, or mental health professional is also a positive step.

768bt's support team is your first point of contact for any responsible gaming concern. Whether you want to set a limit, request a cooling-off period, initiate self-exclusion, or simply talk through a concern, we are here to help — any time of day or night, with no judgment and complete confidentiality.

How to Contact Us: Send an email to [email protected]. Include your registered email address and a brief description of how we can help. For urgent responsible gaming matters — such as an immediate self-exclusion request — include "URGENT" in the subject line and our team will prioritise your message.

What to Expect: All responsible gaming enquiries are acknowledged within 4 hours and fully resolved within 24 hours in most cases. Sensitive cases — such as those involving significant financial distress or mental health concerns — are handled by our senior responsible gaming team members, who have specialist training in gambling harm support.

Live Chat: 768bt's live chat service is available 24 hours a day, 7 days a week, directly on the platform. If you are logged in and need to speak with someone immediately, the live chat is the fastest route to support. Our agents can activate all responsible gaming tools on your behalf during the chat session.

Confidentiality: All communications between you and 768bt's responsible gaming team are treated as strictly confidential. Information shared in the context of a responsible gaming enquiry is never shared with third parties and is never used for marketing purposes. Your privacy is protected at every step.